Desktop Support Engineer

Chicago, Illinois, U.S.A.

Role

The Desktop Support Engineer position is part of our dynamic, fast-paced, fast-growing Systems & Support Group.

The ideal candidate is a problem-solver, who has a passion for IT with great communication skills, and the ability to work with a team to find solutions that exceed the customer’s expectations in a quick and efficient manner.

As you can see from the responsibilities below, this role has mixed duties in desktop support and systems administration. As an entry level position, a likely candidate will start out focusing primarily on the desktop support side. However, in a short period of time you will be encouraged to develop and take on systems administration responsibilities.

This position leads to the role of Systems Administrator.

The Candidate‍

An ideal candidate would be an intelligent problem-solver who has a passion for IT with great communication skills and the ability to work with a team to find solutions that exceed the customer’s expectations in a quick and efficient manner.

Responsibilities‍

-  Deploy and Migrate Desktops and Notebooks
-  General Desktop Support
-  Resolve issues related to Enterprise Resource Planning (ERP) application IQMS.
-  Active Directory Administration
-  Office 365 Administration
-  Network Troubleshooting
-  Prepare new hardware for integration into customer datacenters.
-  Monitor critical applications and IT Infrastructure components
-  Other Independent Project Management as assigned
-  On-site consulting trips as needed

Technical Skills

Proficient:

-  Networking
-  TCP/IP, Routing Principles, DNS, DHCP
-  Microsoft Active Directory
-  Windows Client Operating Systems
-  Microsoft Office
-  Antivirus and Anti-Malware Applications

Knowledge of:

-  Microsoft Windows Server
-  VMware vSphere

Compensation

Competitive compensation based on experience and qualifications with annual bonus, excellent 401K and health benefits.

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