General IT / Infrastructure

The general IT/infrastructure is the foundation for IQMS and all other applications. We manage and support all aspects of your IT, including: servers, desktops, cybersecurity, email, printing, network, etc.

Although we work exclusively with companies using IQMS, our focus and expertise goes beyond IQMS. Supporting manufacturers for over 20 years has given us unmatched experience with design applications, quality systems, industrial systems, etc.

Unlimited remote support, on-site visits as needed, and complete project management of all IT initiatives result in improved productivity through better use of IT. We establish a long-term relationship with our customers, continuously improving their IQMS utilization.

Comprised of the following components:
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Network, Server, & Application Monitoring
Monitoring of the entire network, servers, and critical applications.
CIO as a Service
BrainSurf fulfills the role of CIO/Director of IT. This starts with IT leadership, providing strategic planning and advice regarding the advancement and growth of the IT infrastructure, cybersecurity, and IQMS. We manage vendors, develop annual budgets, and set organization-wide hardware/software standards and best practices.
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Server & Network Management
Complete systems administration, management, and support.
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Data Protection & Disaster Recovery
Setup and management of all aspects of data backup and disaster recovery.
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Cybersecurity
Proactive management of all security layers to protect against attempted network compromises.
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IQMS Infrastructure
- Oracle Database Management
- Realtime, RTPM, IQAlert
- IQ Web Services | Tablets
- Warehouse Management System
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24/7 Mission-Critical Support
Ensure operations are always running.
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Desktop Support & Printing
End to end support for all computers, mobile devices, and applications. All printer installations and configuration (including labels), and day-to-day support of all aspects of printing.
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Email & Collaboration
Complete management and support for email and collaboration systems.
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Software Management
End to end support for all applications, including CAD/CAM/SPC, and software license management.